Intune Managed Services for Device Management

Suez International, operating in multiple regions with thousands of employees, struggled to maintain consistent management over their Windows and macOS devices. The decentralized approach to device management led to challenges with software updates, security patching, and compliance enforcement. Additionally, their IT team faced difficulties supporting users across different regions and platforms, resulting in delays and inefficiencies.

To address these challenges, Suez required a unified solution that could manage their entire fleet of devices while providing consistent security protocols and scalable management capabilities. They also needed a solution that would streamline IT operations, automate routine tasks, and ensure that all devices, regardless of location or platform, complied with corporate security policies.

‍

BitSummit delivered a comprehensive managed services solution, leveraging Microsoft Intune for Windows devices and Jamf for macOS devices. Key actions included:

1. Centralized Device Management with Intune and Jamf

• Intune Deployment for Windows Devices:
  • BitSummit configured and deployed Microsoft Intune to manage Suez's entire fleet of Windows devices. This included setting up device enrollment processes, pushing security policies, and ensuring automated patch management.
• Jamf Integration for macOS Devices:
  • For Suez's macOS devices, BitSummit deployed and integrated Jamf, providing the same level of control, security, and compliance as with the Windows devices.
• Unified Dashboard:
  • Created a unified dashboard where IT teams could monitor both Windows and macOS devices, view compliance status, push software updates, and manage device configurations.

2. Security Compliance and Policy Enforcement

• Compliance Policies:
  • BitSummit implemented standardized compliance policies across both platforms, ensuring that all devices adhered to Suez’s security protocols, including encryption, password policies, and device health checks.
• Patch Management and Updates:
  • Automated patching schedules were deployed to ensure that devices received regular security updates, reducing vulnerabilities and ensuring compliance with global security regulations.
• Conditional Access:
  • Implemented conditional access policies using Intune, ensuring that only compliant devices were allowed to access corporate resources, improving overall security.

3. Streamlined Enrollment and User Support

• Automated Enrollment:
  • BitSummit streamlined the device enrollment process, automating the configuration of new devices, allowing employees to get up and running faster with minimal IT intervention.
• User Support and Monitoring:
  • Provided 24/7 monitoring and proactive support, ensuring that any device issues were resolved quickly and minimizing disruptions to Suez’s operations.

4. Reporting and Compliance Monitoring

• Real-Time Reporting:
  • Set up reporting dashboards that provided real-time insights into device compliance, security vulnerabilities, and software updates, enabling Suez’s IT team to take immediate action when necessary.
• Compliance Audits:
  • Conducted regular compliance audits to ensure that all devices met the company’s global security requirements, ensuring continuous adherence to industry standards.

‍

Unified Device Management Across Platforms

• Simplified IT Operations: By managing both Windows and macOS devices through Intune and Jamf, Suez's IT team could monitor and control all devices through a single interface, significantly reducing complexity and improving operational efficiency.

Enhanced Security and Compliance

• Improved Compliance Rates: Achieved a 98% compliance rate across all devices through automated security enforcement and regular patch updates.
• Reduced Security Incidents: The implementation of conditional access and automated patch management led to a 40% reduction in security incidents related to unpatched or non-compliant devices.

Operational Efficiency and Scalability

• 25% Reduction in IT Overhead: By automating routine tasks such as device enrollment, patching, and policy updates, Suez’s IT team was able to reduce the time spent on manual processes by 25%.
• Scalable Solution: The solution was fully scalable, allowing Suez to add new devices and users as their workforce expanded without increasing IT resources.

‍